living
CONFIDENCE
FRESENIUS MEDICAL CARE
WOULD LIKE TO THANK ITS STAFF
AND PARTNERS THE WORLD
OVER FOR THEIR DEDICATION
AND ITS PATIENTS FOR ANOTHER
YEAR OF THEIR CONFIDENCE
IN US AND OUR PRODUCTS AND
SERVICES. IT IS THE KIND OF
CONFIDENCE WE ARE GRATEFUL
FOR BECAUSE IT INSPIRES US
TO BECOME EVEN BETTER,
EVERY DAY.
– Living confidence at Fresenius Medical Care –
Thanks to our excellent dialysis machines, drugs and therapies,
we grew our business worldwide yet again in the past year.
Thanks to our staff – who have more than earned the
confidence we place in them – we were able to improve
the quality of our products and services. After all,
only a company that embodies and enhances quality
reliably and sustainably can provide quality of life to
all those who so urgently desire it.
| Employee |
Borries von Müller |
| Job Title |
CORPORATE VICE PRESIDENT
HUMAN RESOURCES |
HOW CAN HUMAN RESOURCES
WORK BOOST QUALITY?
“Good human resources work means having confidence in our employees to enable
them to take responsibility for their own actions, discover their personal strengths
and apply these to their work. When people are inspired by what they do, quality
and excellent performance are logical consequences.” living CONFIDENCE
| Job Title |
SENIOR VICE PRESIDENT FINANCE &
LOGISTICS EUROPE, MIDDLE EAST,
AFRICA |
WHAT IMPACT DOES QUALITY HAVE ON
TREATMENT?
“By trusting in the quality of our products and services, our customers – patients,
nephrologists and nurses alike – are able to concentrate fully on the dialysis treatment.
Our expertise and quality at all levels of the supply chain help us to ensure
consistent quality in dialysis treatment. And give our customers the good feeling
that they can rely on us.” living CONFIDENCE
| Employee |
Horst Georg Radtke |
| Job Title |
EXECUTIVE VICE PRESIDENT
LATIN AMERICA |
| Nationality |
GERMAN, CHILEAN |
| Joined |
IN 1986 TO 1995 AND FROM
1997 TO THE PRESENT DAY |
HOW CAN QUALITY EXTEND PATIENTS’ LIFE
EXPECTANCY?
“Dialysis prolongs patients’ lives today by years or even decades; in the early days of
kidney treatment, it was a matter of days and weeks. The difference is in the quality
of the machines, drugs and nursing care offered. In Latin America, too, we enjoy our
customers’ trust: They know that we have the best products and services in the
market.” living CONFIDENCE
| Job Title |
VICE PRESIDENT CORPORATE HEALTH,
ENVIRONMENTAL AFFAIRS,
ENGINEERING, SECURITY AND RISK
MANAGEMENT |
HOW DOES LOW ABSENTEEISM AND A FOCUS
TO A SAFE WORKPLACE RELATE TO QUALITY?
“Our casualty insurer has presented us with the “Safety In Excellence” award for
ten consecutive years now. We are the only client to have received this distinction.
Employees whose workplace meets high health and safety and security standards
are less likely to be hurt or take unscheduled leave. At the same time, teams
that are constant and work together well vouch for high-quality products and
services.” living CONFIDENCE
| Job Title |
DIRECTOR OF MARKETING ASIA-PACIFIC |
WHY DOES QUALITY MAKE BUSINESS SENSE?
“Quality ensures that we deliver the best products and services to our customers.
They can rely on Fresenius Medical Care to fulfil this promise every day. And that is
why we are the leading provider in the field of dialysis – with all the economic
benefits that this market position entails.”
living CONFIDENCE
| Job Title |
EXECUTIVE VICE PRESIDENT
GOVERNMENTAL AFFAIRS AND
CHIEF ADMINISTRATIVE OFFICER |
WHAT DOES QUALITY
IN ADMINISTRATION MEAN?
“Quality in administration implies that the company has understood what its responsibilities
are. And that it has the workforce, know-how and procedures it needs to
meet these responsibilities. It also involves assisting our employees in achieving their
career aspirations and providing health care coverage for their families, as well as
helping them plan for their retirement.” living CONFIDENCE
